Terms and Conditions

Welcome to the Kate Fearnley website conditions for use. These conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these conditions please contact us either by e-mail kate@katefearnley.com or Telephone 01642 227344.


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


All personal information collected during your shopping experience is used to fill your order and advise you of the status of your order.

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us by e-mail. kate@katefearnley.com
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Each Product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website. We will send to you an order acknowledgement email detailing the products you have ordered.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below.
Non acceptance of an order may take place in the following circumstances:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Conditions of Use.
  • The contract will be concluded in English.


We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information.
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


All prices are stated in £sterling and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges.

Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account prior to despatch of orders.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


Under the United Kingdom’s Distance Selling Regulations you have the right to cancel any order made from Kate Fearnley and we will then issue you with a full refund. Any cancellations must be confirmed in writing within an hour of the order being placed. You must email your name, address and order number within the hour of placing the order. Upon receipt of your email we will cancel the order and reply to you confirming that your order has been cancelled. If your order has already been processed, you will need to return the order to us.


If for any reason you are not completely satisfied with your item, you have the right to return the item within 7 days of receiving it. The item must be in its original condition for us to issue you with a full refund (minus the delivery charges).

When returning the item we will take no responsibility for any losses or damage so we recommend you pay for a recorded delivery with insurance for the total cost of the item.

We also recommend that you send the item back via special delivery as we will need the item back within 7 days. Please send back the original invoice with your return. Don’t worry if you have lost this as all purchases are logged in the my account section.

Please post to: Kate Fearnley Boutique, 224 Linthorpe Road, Middlesbrough, TS1 3QW.

If the item you received is faulty, please email us quoting your order number, your name and address, details of what is wrong with the product and if you would like to exchange it or be issued with a refund. We will then contact you within 24 hours of receipt of email. Please note you must contact us within 48 hours of receiving your item.

If the item you received is incorrect, please email us within 48 hours of receiving your item, quoting your order number, your name and address, details of which item you would like to exchange it.


If a discount was applied to your original order, you will be refunded the same amount as you paid with the discount, we will not refund the full cost of the product.

This returns policy does not affect your statutory rights.


We respect your privacy!

Any information that you provide Kate Fearnley Boutique will not be sold or otherwise released to a third party. All personal information collected during your shopping experience is used to fill your order and advise you of the status of your order.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Questions regarding this Policy should be directed to us at: Kate Fearnley Boutique, 224 Linthorpe Road, Middlesbrough, TS1 3QW.

All content included on this website, such as text, graphics, logo’s, button icons, images, audio clips and software (including copyrights, trademarks and any other Intellectual Property rights) is the property of the Kate Fearnley Boutique or its content suppliers. The compilation (meaning the collection, arrangement and assembly) of all content on this website is the exclusive property of Kate Fearnley Boutique

This website may contain hyperlinks to websites unrelated to Kate Fearnley Boutique. Such hyperlinks are provided for your reference and convenience only. You may use such links at your own risks, and you are solely responsible for all consequence of such use.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose that is not expressly permitted by Kate Fearnley Boutique.

We reserve the right to make changes to our website and this disclaimer at any time without any other or prior notice. You assume total responsibility and risk for your use of this website. This site is provided “as is” without warranty of any kind, either express or implied.


Recorded Delivery

  • A signature is obtained upon delivery
  • Online tracking to check if your purchase has been delivered.
  • Delivery in 3-4 working days although most items delivered the following working day (subject to normal first class terms and conditions).
  • Proof of postage.

Cost: free delivery on UK purchases

For urgent delivery there may be a way we can arrange this for you so please contact 01642 227344 for requests.

  • Royal Mail Worldwide delivery
  • A signature will be taken upon delivery
  • Delivery times vary
  • An approximate delivery time can be given upon request.

Cost: £15.00 on any order

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